Workflow – Custom Values in If/Else action

Kaili Wardlaw / November 21, 2022
  • Now you can use Custom Values in If/Else conditions.
  • No more editing workflows for each account when you import from snapshots, you just have to set the custom values as per that account’s preference.
  • You can start defining logic’s with custom values and control the logic’s in any of your workflows by just updating the custom value.


Check condition using Custom Values



{{custom_values.preferred_channel}} – is – “sms”: send contact to sms branch else to email branch

{{custom_values.summer_offer}} – is – “active”: send summer offer email


Compare Field’s value with Custom Values

Screenshot 2022-11-21 at 8


Replied Message – contains – {{custom_values.replymessage}}

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