We’ve just unleashed 13 powerful widgets tailored for tracking calls on your dashboard. Now, dive into detailed insights about your call activities, bringing a new level of performance tracking to your fingertips.

📊 Here’s what you can now visualize:

1. Incoming Calls by Status: Grouped count of incoming calls based on their status.
2. Outgoing Calls by Status: Grouped count of outgoing calls based on their status.
3. Incoming Calls Total Call Duration: The total duration of all incoming calls.
4. Outgoing Calls Total Call Duration: The total duration of all outgoing calls.
5. Incoming Calls Avg. Call Duration: The average duration of all incoming calls.
6. Outgoing Calls Avg. Call Duration: The average duration of all outgoing calls.
7. Total Calls Placed by Call Attendee: Total outgoing calls grouped by the user who made the call.
8. Incoming Calls Avg. Call Duration by Call Attendee: Average duration of incoming calls grouped by the user who attended the call.
9. Outgoing Calls Avg. Call Duration by Call Attendee: Average duration of outgoing calls grouped by the user who made the call.
10. First Time Call by Status: Count of incoming calls received for the first time, grouped by status.
11. First Time Call Avg Duration: Average duration of incoming calls received for the first time.
12. First Time Call Avg Duration by Call Attendee: Average duration of first-time incoming calls grouped by the user who attended the call.
13. First Time Call Total Duration: The total duration of incoming calls received for the first time.

Note: The term ‘Call attendee’ refers to the team member who participated in the call, either by making or receiving the call from the customer.

🌟 How to Use:

Explore these widgets to gain valuable insights into your team’s call performance. Experiment with various properties and filters, including Call Status, Advanced Settings, Direction, Assigned To, Call Attended By, and Source Type. Learn more about widgets, charts and filters here!

Elevate your dashboard experience and optimize your team’s performance like never before! 🚀